FAQs

• How do I change my password?

                o  Go to Home page look for the forget passwordlink or click here

• Why I can’t log in?

                o  Be sure your account is active.

                o  Your username and password must be correct.

• What do I do if I have an error with my usernameand password?

                o  Please check your username spelling or check forusername password case

• What is a code?

                o  Please ask for the code from the InvestorRelation or Agent.

• Can’t see the PDF file I have downloaded, how doI view it?

                o  Be sure you have installed a Pdf reader such asadobe acrobat reader.

• Are usernames/passwords/codes case-sensitive?

                o  Yes, your username and password are casesensitive. Code is not case sensitive.

• How do I report my problem?

                o  Please fill up the form below and click onsubmit button.

Help

Please send us an email if you have a question orencountered any error/s while you logged in to your account.  If you have any suggestions, you can alsosend your feedback.

Provide us the following information so we can answer yourissue accurately. Write about what error you experienced when you logged in.

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